FAQs

Do Northern Connectors have a price list?

As our range of connectors and components is extensive it would be very difficult to publish and update a full price list. Our quotations are tailored to your enquiry and take into account the quantity required, pack size/MOQ of the specific item (if any) and availability.

Do Northern Connectors have a minimum order value?

Yes, for UK customers we have a small minimum order value of £10 before VAT and carriage is added. This value is increased to £25 for export orders.

Can I set up a trading account with Northern Connectors?

Yes we offer a 30 day account as standard upon completion and approval of our Credit Application Form which we can send via email on request. Please ask a sales representative for information. 

How do I place and pay for an order?

Customers with a credit account simply need to contact the Sales Department via email, phone, or the contact us section on our website and list the desired part numbers and quantities.

Customers who do not have a credit account and have received a formal quotation need to contact the Northern Connectors sales department who will swiftly process the order. A pro-forma invoice will be sent (if desired) and payment taken via BACS transfer, debit or credit card.

Order acknowledgements follow shortly afterwards via email to notify you that this action has been completed.

How long will it take for me to receive my order?

Many items are in stock and available for next day delivery as standard whereas other items are subject to manufacturers lead times as they are made to order. This detail will be stated on the formal quotation that you will receive by email.  

How much will it cost to have my order delivered?

We ship stocked items to UK customers on a standard next day service via our courier Parcelforce at a fee of £8.50 and with a maximum weight up to 30kg per box.

Additional boxes for large shipments are charged at £6.50 each and 10am or 12 noon deliveries are optional and charged at a higher fee which will be indicated by the sales representative at point of sale.

Export customers must arrange the collection of goods themselves. Once the consignment is prepared and ready to ship; a Sales Coordinator will contact you and offer the parcels weight and dimensions and following this you must send across a courier label for the box. Upon receipt of this information we will prepare and print our own commercial invoices for Customs and await collection.

Can I track my parcel once dispatched?

Yes by request. The Parcelforce system which we use to despatch parcels is capable of emailing/texting the recipient with tracking detail, however with the majority of our sales being B2B there are often numerous purchasing staff placing orders so this can prove difficult. For customers who have a dedicated person who is happy to receive these emails/texts that is not a problem we can pop you on the system to receive detail for all parcels dispatched.  

Do Northern Connectors have a catalogue/brochure?

Yes we have an Industrial Connector overview brochure which highlights just some of the popular series available from our connector manufacturers. This can be viewed in digital format here.

We also have a dedicated page on the website for other useful resources. This can be seen here. 

Each of the manufacturers that we represent also have a variety of brochures/catalogues that can be requested in digital format as necessary.

I need a replacement connector but I’m not sure exactly how to identify the part number. How do I go about ordering a new one?

With our 40+ years’ experience we are often able to identify a connector from either a description, a picture or a datasheet. Please call us and our dedicated technical staff will be more than happy to help.  

Can I order a connector or accessory that is not seen on the website?

Yes. Our connector manufacturer portfolios are huge and the website just showcases some of the more popular ranges. Please let us know if you have a query and we will be more than happy to help. 

Do Northern Connectors make customer visits?

Yes, we have experienced dedicated Business Development Managers who cover the whole of the UK and regularly visit customers to offer advice on connector selection and to discuss project detail. Please contact us to arrange a visit and one of our friendly business development managers will be in touch to arrange a suitable time and location.